Senior Quality Assurance Analyst, Operations Support

📋 Description

• Perform daily QA evaluations across all lines of business.
• Conduct patient interactions evaluations (phone, chat, email).
• Audit pharmacy workflows, e.g., prior authorization data entry.
• Lead advanced root cause analyses to identify quality gaps.
• Track quality trends and provide actionable insights.
• Collaborate with Operations, Training, and Product to drive improvements.

🎯 Requirements

• 4+ years of QA experience in contact center or healthcare operations.
• Healthcare, insurance, or highly regulated industry experience preferred.
• Strong root cause analysis, trend identification, and turning data into actions.
• Analytical skills with QA data, dashboards, and reporting tools.
• Ability to influence stakeholders through clear communication and storytelling.
• Detail-oriented, organized, and able to manage ambiguity.

🎁 Benefits

• Make a meaningful impact on patients' lives.
• Join a fast-growing, learning, cross-functional team.
• Equal opportunity employer committed to diversity.