Related skills
data analysis outreach cross-functional collaboration leadership healthcare📋 Description
- Execute team strategy; develop outbound engagement plans.
- Lead and develop your team of ICs and leads.
- Oversee day-to-day operations of outbound campaigns.
- Track and improve performance: call metrics, conversion, feedback.
- Partner cross-functionally with Ops, Growth, Marketing, Product, Analytics.
- Drive continuous improvement: improve scripts, tools, and processes.
🎯 Requirements
- Bachelor's degree or equivalent experience.
- 8+ years in outbound calling or customer operations.
- Experience meeting performance targets (conversion or revenue).
- Strong coaching and people development skills.
- Analytical mindset; interpret data and drive action.
- Excellent communication and collaboration; cross-functional experience.
🎁 Benefits
- Equal opportunity employer.
- Collaborative, fast-moving team environment.
- Opportunity to improve patient experience in healthcare.
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