Senior L3 Support Engineer II

📋 Description

• Analyze complex customer issues to identify root causes.
• Improve observability by identifying logging and monitoring improvements and unblocking customers using our software.
• Collaborate with Collibra Product Engineering to understand unclear functional requirements.
• Resolve customer issues and apply effective workarounds.
• Hybrid role based in Raleigh; in-office two days per week.

🎯 Requirements

• 2+ years Java-based app development; Scala a plus
• 2+ years Python apps leveraging APIs
• 2+ years SQL data sources
• UNIX, Docker, and networking (TCP/IP, TLS)
• OO principles, Design Patterns, and TDD/clean code
• Willing to be on-call as part of L3 rotation

You are

• An investigator, excited by the challenge of looking for bugs and resolving them
• Focused on quality and knowledge of how something works
• Comfortable speaking and writing in English; global team
• Collaborative - we work cross functionally with many other teams

Reporting to

• Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
• Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
• Within your sixth month, you will be interacting with other engineering teams to discuss improvements.