Related skills
azure aws windows server servicenow active directory📋 Description
- Provide expert-level technical support for end-user and infrastructure incidents with rapid resolution.
- Troubleshoot and resolve complex issues related to Windows/Linux/Mac OS, Microsoft 365, Azure AD, SharePoint, Exchange, and network connectivity.
- Administer and support Azure and AWS cloud environments, including virtual machines, identity services, and network security groups.
- Monitor network and infrastructure performance using Meraki, SolarWinds, and AI-powered analytics platforms.
- Maintain and troubleshoot advanced network devices including firewalls, switches, routers, WAPs, and VPNs (Cisco AnyConnect, OpenVPN, Palo Alto Networks).
- Coordinate with third-party vendors for hardware/software support, procurement, and complex technical troubleshooting.
🎯 Requirements
- Bachelor’s degree in computer science, Information Technology, or related field.
- 3–5 years of hands-on IT infrastructure experience with troubleshooting.
- Advanced understanding of Windows Server, Active Directory, Office 365, and Azure AD administration.
- Solid hands-on experience with Azure and AWS cloud platforms, including VM management, networking, and identity services.
- Strong knowledge of network protocols and devices: TCP/IP, DNS, DHCP, VLANs, Cisco Meraki, firewalls, VPN technologies.
- Experience with ITSM tools (Jira Service Management, ServiceNow) and understanding of ticket lifecycle and SLA management.
- Experience with device management tools like Intune, endpoint central, Jamf or equivalent MDM solutions.
- Excellent communication, documentation, and analytical skills with attention to detail.
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