Related skills
java python oracle ms sql server sap hana📋 Description
- Provide 2nd level support for Celonis On-Premise and Intelligent Business Cloud
- Act as premium support technical contact for key customers
- Drive and resolve complex tickets per ITSM processes
- Lead RCA cycles to improve the support knowledge base
- Prepare and deliver webcasts on technical topics
- Participate in on-call rotations as part of the global team
🎯 Requirements
- Bachelor of Computer Science or related degree
- Government clearance (Public Trust/Secret/Top Secret) with 18 months remaining
- 6+ years 2nd level support for international customers
- Experience with AI in support, troubleshooting, documentation
- Proficient in Java or Python
- Experience with SAP HANA, Oracle, or MS SQL Server
🎁 Benefits
- Pioneer Innovation with Celonis Process Mining leadership
- Ownership from Day 1 with RSUs
- Family support: paid parental leave
- Hybrid model and unlimited PTO
- Continuous growth via mentoring and learning programs
- Well-being and health resources
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