Senior Customer Success Manager

Added
12 days ago
Type
Full time
Salary
Salary not provided

Related skills

data analytics enterprise sales renewals stakeholder management upsell

πŸ“‹ Description

  • Own enterprise/global accounts, managing complex orgs and stakeholders
  • Drive renewals and expansion with upsell opportunities in Sales
  • Build relationships with senior stakeholders (Director β†’ C-suite)
  • Lead Executive Business Reviews focused on ROI and insights
  • Translate data into actionable insights for cost savings and operational improvements
  • Partner cross-functionally with Product, Engineering, Ops, and Sales

🎯 Requirements

  • 6+ years in Customer Success/Account Mgmt; logistics/B2B SaaS/payments preferred
  • Proven renewals ownership and expansion with measurable results
  • Experience managing enterprise/global accounts with complex stakeholders
  • Strong executive presence and ability to influence senior leaders
  • Highly autonomous β€” prioritize, problem-solve, and drive outcomes independently
  • Analytical and data-driven; translate insights into business value

🎁 Benefits

  • Premium Medical, Dental, and Vision Insurance plans, premiums 100% covered
  • 401k plan
  • Unlimited PTO
  • Generous professional development budget to feed your curiosity
  • Physical and Mental fitness subsidies for yoga, meditation, gym, etc
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