Senior Customer Success Manager

Added
13 days ago
Type
Full time
Salary
Salary not provided

Related skills

communication security enterprise sales project management

πŸ“‹ Description

  • Own and manage Tier 1 enterprise accounts as primary contact.
  • Be Voice of the Customer to Digital Hands; liaise across teams.
  • Lead onboarding and ensure value delivery; manage service delivery.
  • Execute contract renewals and expansions; drive growth.
  • Proactively escalate issues and resolve delivery delays.
  • Collaborate cross-functionally to improve processes for customer support.

🎯 Requirements

  • 5+ years account/relationship management in a technical solutions environment.
  • Bachelor's degree and/or 5-8 years cyber security or related field.
  • 2-3 years technology-related project management experience.
  • 2-3 years in a Managed Security Services organization (preferred).
  • Ability to engage with C-level executives about technology services and benefits.
  • Strong organizational and analytical skills; cross-functional collaboration.

🎁 Benefits

  • Competitive compensation and benefits.
  • Training opportunities and personal skills development.
  • Opportunities for professional advancement.
  • Inclusive, diverse workplace culture.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest β€” finding, filtering, and applying while you focus on what matters.

Related Customer Support Jobs

See more Customer Support jobs β†’