Related skills
customer success saas process improvement onboarding mentoring📋 Description
- Lead onboarding for high-value customers, ensuring smooth launches.
- Deliver advanced product training, enabling autonomous users.
- Act as strategic partner to customers, boosting adoption and reducing churn.
- Build strong, long-term relationships; be a trusted onboarding contact.
- Mentor junior onboarding specialists, sharing best practices.
- Identify bottlenecks in onboarding and propose data-driven improvements.
🎯 Requirements
- Fluent in Portuguese and English with excellent communication.
- 3+ years in a customer-facing role, ideally SaaS/tech/onboarding.
- Experience mentoring junior onboarding specialists and helping growth.
- Strategic thinker; identify opportunities to improve processes and CX.
- Customer-centric with strong ability to tailor solutions.
- Proactive, analytical, solution-oriented with strong problem solving.
🎁 Benefits
- Comprehensive health & wellness coverage.
- Grow with us – dynamic, international team and career opportunities.
- Flexible benefits – meals, childcare, transportation, training options.
- Fuel your curiosity with a learning library.
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