Senior Client Success Manager

📋 Description

• Oversee campaigns for enterprise accounts with complex needs.
• Run kickoff calls, briefs, creator rosters, contracting, schedules, reviews.
• Build relationships across client stakeholders; act as strategic advisor.
• Identify and pursue upsell opportunities with existing clients.
• Ensure client happiness with fast responses and professional conduct.
• Collaborate cross-functionally to deliver, resolve feedback, and improve processes.

🎯 Requirements

• 5+ years in client-facing roles, enterprise focus.
• Digital and creator marketing experience.
• Comfort communicating with senior stakeholders (Managers to CMOs).
• Commercial mindset; balance execution with growth strategy.
• Detail-oriented; able to manage multiple complex accounts.
• Data-driven; use insights to guide decisions; enterprise experience preferred.

🎁 Benefits

• Flexible vacation policy.
• Competitive vision, dental and health benefits.
• Team offsites and working hubs; remote-friendly socials.
• Learning & development budgets and RRSP/401K matching.
• Strong culture with clear career progression.
• Autonomy to test new ideas and drive impact.