Related skills
data analytics salesforce outreach onboarding gainsight📋 Description
- Manage a $2M portfolio across 200+ enterprise accounts with Account Directors
- Engage executive stakeholders with clear, polished communication across channels
- Use health signals and usage data to identify risk and growth opportunities
- Design scalable success motions: onboarding journeys, webinars, campaigns
- Deliver targeted 1:1 engagement at onboarding milestones and expansions
- Collaborate with Account Directors, RevOps, Product, Marketing, and Support
🎯 Requirements
- 3+ years in Customer Success, Account Management, or customer-facing roles
- Comfortable engaging with C-suite and VP-level executives
- Experienced with data/analytics to inform decisions and priorities
- Familiar with customer success platforms, CRM tools, and automation (Gainsight, Salesforce, Outreach, Gong)
- Exposure to industrial/operational environments is a plus
- Curious about automation and AI to scale engagement
🎁 Benefits
- Competitive salary and meaningful equity
- Healthcare, dental, and vision coverage
- 401(k) / RRSP enrollment
- Take what you need PTO
- A work culture aligned with MaintainX values
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