Scaled Enterprise Customer Success Manager

📋 Description

• Manage a $2M portfolio across 200+ enterprise accounts.
• Partner with Account Directors to drive retention, adoption, expansion.
• Leverage health signals, usage data, and lifecycle insights to identify risk and opportunities.
• Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours.
• Deliver targeted 1:1 engagement at onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
• Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on strategy.

🎯 Requirements

• 3+ years in Customer Success or Account Management.
• Comfort communicating with C-suite and VP-level executives.
• Data-driven with analytics to inform decisions.
• Familiar with Gainsight, Salesforce, Outreach, Gong.
• Exposure to industrial/operational environments a plus.
• Curious about automation and AI to scale engagement.

🎁 Benefits

• Competitive salary and equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• Global, meritocracy-based culture at MaintainX.