Scaled Customer Success Specialist

📋 Description

• Manage 2,000+ accounts to drive adoption, retention, and expansion.
• Leverage data, usage insights, and health signals to identify risks and opportunities.
• Design scalable success programs (onboarding journeys, automated campaigns) for thousands.
• Analyze customer behavior and product usage to improve journeys and programs.
• Identify early indicators of risk and deploy data-driven interventions.
• Collaborate with cross-functional teams to improve onboarding and lifecycle engagement.

🎯 Requirements

• 2+ years in Customer Success, Account Management, or other customer-facing roles.
• Experience using data or analytics to inform decisions and prioritize engagement.
• Experience in an industrial environment (shop floor, frontline teams, manufacturing, engineering).
• Comfortable with CS platforms, CRM tools, or automation (Gainsight, Salesforce, Outreach, Gong).
• Curious about automation, AI, and scalable ways to engage large customer bases.
• Strong analytical and problem-solving skills with the ability to translate insights into action.

🎁 Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• Global, meritocratic culture where ideas are celebrated.