The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.
How you'll add value: Respond to technical support ticketsPrompt customers for information necessary to troubleshoot problem reportsReach out to customers by phone and / or screen share as necessary to understand problem reportsHelp customers understand R365 payroll integration functionalityDiagnose and document software defects and escalate them to managementParticipate in live chatsManage personal queue of customer ticketsIdentify gaps in company self-help documentationIdentify and share ticket trends with Implementation TeamConduct Basic Training on an as-need basisOther duties as assigned What you'll need to be successful in this role: Previous background with Payroll and HR SystemsHigh attention to detailExcel knowledgeFlexible and adaptable based on the needs of the client and internal teamSolution oriented mindset with ability to articulate under pressureEffective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanationStrong technical aptitude with experience communicating across multiple platformsA passion for helping people get the most out of technologyPREFERRED QUALIFICATIONS
Familiarity with restaurant managementFamiliarity with restaurant labor scheduling and labor managementUnderstanding of basic accounting journal entry principlesUnderstanding of labor accruals R365 Team Member Benefits & Compensation This position has a salary range of $24.04-$33.65 / hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.Comprehensive medical benefits, 100% paid for employee401k + matchingEquity Option GrantUnlimited PTO + Company holidaysWellness initiatives
