Build relationships with Intercom’s scaled customers to drive revenue and retention
Understand customer pains and provide platform-based solutions
Develop strategic territory plans for upsell, cross-sell, and expansion
Forecast sales pipeline while deepening knowledge of customers
Collaborate with Marketing, Product, and Customer Success for feedback
Track key metrics on customer growth, retention, and product usage

🎯 Requirements

2+ years selling SaaS; 1+ years closing
Manage 200 accounts (retention, renewals, growth)
Strong sales instincts and quota attainment
Exceptional written and verbal communicator
Thrive in fast-moving organization; problem-solving
Demonstrated leadership with cross-functional teammates

🎁 Benefits

Comprehensive medical, dental, and vision coverage
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Unlimited access to Claude Code and best-in-class AI tools

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