Disputes & Chargebacks Specialist

📋 Description

• Own the full disputes lifecycle from intake to resolution.
• File disputes with card networks, ensuring accuracy and deadlines.
• Investigate claims by reviewing transaction data, customer notes, and policies.
• Use internal tools and SQL-based queries to validate details.
• Prepare clear, evidence-backed responses that meet network standards.
• Track dispute progress and deadlines across active cases.

🎯 Requirements

• 3–5 years of hands-on experience managing card disputes and chargebacks.
• Strong knowledge of Visa and Mastercard dispute workflows and evidence requirements.
• Comfort working with data and writing basic SQL queries.
• Exceptional attention to detail with strong analytical and organizational skills.
• Clear written and verbal communication for persuasive dispute responses.
• Comfort managing high volumes of cases under strict timelines.

🎁 Benefits

• Unlimited time off with a 10-day minimum.
• Flexible working with a home-office stipend.
• Comprehensive health, dental, vision, and life insurance for US.
• 401(k) with a 4% company match.
• Equity option plan.
• Team summits domestically and internationally.