Related skills
crm account management customer success salesforce negotiation📋 Description
- Lead renewal processes for a portfolio of assigned clients.
- Collaborate with Account Managers to understand client history and needs.
- Build renewal strategy to secure renewals and upsell opportunities.
- Manage renewal pipeline, identify risks, and communicate renewal likelihood.
- Participate in onboarding and renewal training with Salesforce assets.
- Directly contribute to meeting renewal and upsell quotas.
🎯 Requirements
- 3+ years B2B sales or quota-carrying CS experience.
- Strong relationship-building and influencing skills.
- Ability to handle objections and negotiate effectively.
- Proactive self-starter who can multitask in a fast-paced environment.
- Meticulous with data hygiene and process discipline.
- Able to listen, ask questions, and align with client business needs.
🎁 Benefits
- Flexible Paid Time Off
- Brazil holidays plus extra days off
- Free Calm App subscription
- LinkedIn Learning access
- Monthly Work from Home stipend
- 12 weeks paid parental leave
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