Product Specialist, New Innovations

📋 Description

• Train and support the New Innovations product suite.
• Deliver phone and in-person customer trainings.
• Write and develop product docs, FAQs, and training content.
• Train a web-based software via phone/web sharing nationally and internationally.
• Troubleshoot with end users and provide solutions.
• Collaborate in Agile teams with PMs/devs as customer advocate.

🎯 Requirements

• 3+ years in Education, Customer Service, Account Management and/or Sales.
• Proactive self-directed attitude with time management skills.
• Adapt communication style toward different audiences.
• Willing to travel occasionally nationally and internationally.
• Strong communication skills over the phone and in person.
• Training experience designing, producing, and presenting training material.

🎁 Benefits

• Fully company-paid medical, dental, and vision insurance
• Generous PTO policy for rest
• Paid parental leave
• 401(k) with company match
• Hybrid or remote work options available
• Costco membership, cell phone stipend, commuter benefits