Related skills
api sms mms smpp mm4📋 Description
- Technical Support for SMPP/MM4 Connections: Troubleshoot connectivity and protocol issues.
- Message Deliverability Oversight: Monitor SMS/MMS delivery and address delays.
- NNID Provisioning: Manage provisioning and configuration of NNIDs for messaging.
- Customer Support: Provide direct customer assistance via phone, email, or ticketing system.
- Documentation and Reporting: Maintain issue/resolution records and service reports.
- Collaboration with Development Teams: Relay customer feedback and assist in fixes.
🎯 Requirements
- Education: Bachelor's degree (or higher); preferred Telecom/IT/CS fields.
- Experience: 2+ years in software/telecom support.
- Knowledge: SMS/MMS basics; SMPP, API, MM4 familiarity.
- Skills: Analytical thinking; multi-tasking; problem-solving.
- Skills: Communication and relationship building with carriers and internal teams.
🎁 Benefits
- Medical, Vision, and Dental coverage for you and family.
- Four weeks of PTO for all new hires.
- PTO embargo: no interruptions to your time off.
- Additional PTO via volunteer hours and Bandwidth challenges.
- Mahalo moments program grants extra time off for life events.
- 90-minute Workout Lunches and nutritionist sessions.
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