Related skills
api sms mms smpp mm4📋 Description
- Provide first-line technical support for SMS/MMS issues
- Troubleshoot SMPP/MM4 connections and protocols
- Monitor SMS/MMS deliverability and delays
- Manage NNID provisioning and configuration
- Escalate complex issues to senior engineers
- Document issues and track resolutions
🎯 Requirements
- Bachelor's degree (or higher) in a related field
- 2+ years in software/telecom support roles
- Knowledge of SMS/MMS tech and common issues
- Familiarity with SMPP, API, MM4 protocols
- Strong analytical thinking and multi-tasking
- Excellent written and verbal communication
🎁 Benefits
- 100% medical, vision, dental coverage for you and family
- Four weeks of PTO for new hires
- PTO Embargo – protect your time off
- Additional PTO through volunteering and Bandwidth challenges
- Mahalo moments program for life events
- 90-minute workout lunches with nutritionist
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