Strategic Program Manager (US)

Company:

We are a company on a mission to breathe life back into the buyer’s journey and help people fall back in love with the brands that make them thrive.​

Company culture:

At PriceSpider, we help brands from around the world make the shopping experience more human. And what is more human than shopping for our necessities and luxuries. The beauty of commerce is opening ourselves up to something new. 

At PriceSpider we’re always looking for the best talent, to serve the best brands on the planet, no matter where you hail from, what background you have, or how you identify, you have a home at PriceSpider. No extra legs needed...talent required. 

When you choose to work at PriceSpider — just like the brands, retailers, and shoppers we serve — we all stand together as one. 350 employees working from four countries serving brands across the globe toward one inclusive goal.

Job description:

As a Strategic Program Manager, you are the implementation and delivery arm for our Strategic clients, driving action plans and accountability internally, across all relevant functions. You will drive governance internally and externally ensuring consistency and transparency in communication. Working closely with the Strategic Account Team on best practices, consistencies, and ways of working to create a best in class engagement model to ensure a healthy customer base.

What will you be doing:

Implementation Phase:

• Collaborate with CSP and AM to finalize SOW and manage client expectations.
• Coordinate with Operations to allocate resources and schedule per the SOW.
• Plan and manage weekly workloads and priorities for assigned Analysts.
• Ensure deployment aligns with SOW and meets quality standards before client release.
• Manage timely customer input for the project plan.
• Provide weekly status reports to clients and PriceSpider management.
• Serve as the main client contact, handling escalations and engaging necessary resources for resolutions.

Management of Subscription:

• Work closely with Learning and Development to meet product training needs in line with SOW.
• Gather client's custom requirements and relay them to Product and Engineering.
• Coordinate decision-making with Strategic Account leadership to prioritize client-led change requests.
• Report and facilitate transparent communication for alignment with the client.
• Provide weekly status updates to clients and PriceSpider management, handling escalations as needed.
• Continue as the main client contact, supporting evolving needs, special projects, and product adoption.

Ongoing:

• Advocate for clients internally.
• Support Quarterly Business Reviews for client success, upsell, and renewal.
• Offer technical guidance for configuration and integrations tailored to clients' needs.
• Act as a liaison with PriceSpider's teams to address technical hurdles and enhance the client experience.
• Collaborate with Ops, Engineering, and Product Management for smooth onboarding and custom requests.
• Communicate software or algorithm changes and advise on mitigations.
• Handle service disruptions with proactive communications and escalation management.

Requirements:

• 6+ years relevant experience in Data Operations, Tech Consulting, Customer Success, Tech Solutions, or Solutions Architecture
• Experience with tier one saas or daas customers
• Proficient in IT systems, including Looker
• Project and Program Management skills
• Remote team management in complex environments
• Effective communication and influence at all levels
• Strong prioritization, multitasking, and performance under pressure
• Analytical skills to translate technical concepts into business terms and map business needs to tech features.