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security customer service healthcare pharmacy knowledge base📋 Description
- Receive inbound calls to resolve issues with patients, doctors, insurers
- Provide patient care to support pharma programs and triage as needed
- Strive to meet and exceed structured performance targets
- Document call information and data per procedures
- Use Knowledge Base to resolve inquiries
- Maintain patient and proprietary information confidentiality
🎯 Requirements
- High school diploma or GED; Bachelor’s degree preferred
- Customer service or inbound call center experience required
- Healthcare/pharmacy experience preferred
- Strong verbal and written communication
- Analytical ability, good judgment, strong operational focus
- Ability to work with peers in a cross-functional team
🎁 Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off, sick time and holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
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