Related skills
voice api documentation incident management cpaas whatsapp business api📋 Description
- Support sales with technical inputs in client pitches (WhatsApp API, SMS)
- Coordinate with BSPs, telcos, and partners (Meta) for enablement & approvals
- Handle onboarding: template approvals, sender verification, API docs
- Monitor uptime and platform health; assist in incident management
- Assist client training, UAT, and post-sale configuration queries
- Operator coordination, payments, PR generation, etc
🎯 Requirements
- 2–5 years in tech ops or pre/post-sales roles
- Experience with WhatsApp Business API and CPaaS
- Coordination with BSPs, telcos, and partners (Meta)
- Onboarding workflows: template approvals, sender verification, API docs
- Uptime monitoring and basic incident management
- Client training, UAT support, and post-sale queries
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