ERM - Team Lead - Nagpur

Roles and responsibilities EMI -

. GMV: Responsible for GMV of EMI for an assigned teritorry, ensuring targets are met at ERE level.is includes counseling and handholding the customer at each stage.

. Distribution management (including service): Develop and manage relationships with merchants agents (DSAs), to source additional business. Act as the main point of contact for escalations of clients, handling inquiries, concerns, and complaints raised by ERE's.

. Business development: Identify new business opportunities by nurturing and deepening existing customer relationships. This involves activities like cross-selling and upselling other products like Gold, additional EDC, QR, insurance etc

. Documentation and compliance: Ensure that all store certification is completed, adhere to company policies and regulatory requirements.

. Market research: Stay informed on market trends and competitor activities to help develop and implement effective business strategies.

. Performance reporting: Prepare regular reports on merchant feedback, portfolio quality, and business performance for management review.

Essential skills -

Communication skills: Excellent verbal and written communication is essential for building rapport and trust with clients and collaborating with internal teams.

Interpersonal skills: The ability to listen, empathize, and manage conflicts effectively is critical for maintaining positive customer relationships.

Sales and negotiation skills: Strong persuasive and negotiation techniques are needed to meet sales targets and provide solutions that satisfy both the customer and the bank.

Product knowledge: An understanding of payments vertical with deep understanding of EMI business in fintech domain Problem-solving: The ability to address client challenges and resolve issues effectively is a core competency.

Analytical skills: Used for analyzing customer data, market trends, and a client's financial situation to provide tailored solutions.