Customer Support- MHD Operations - Associate

About Us :Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team : Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC and Soundbox related issues like Payment, settlement, device related issues etc.

About the role: The candidate will be responsible for addressing concerns and complaints raised by merchants on a daily basis, ensuring all tasks are resolved within the defined TAT while maintaining a

high standard of merchant experience.

Expectations/ Requirements

● Managing of inbound and outbound calls in a timely manner

● Creative and dedicated individual who will fit with our collaborative culture

● Cohesively work with a lot of people, across functions and teams every day

● Coordinate with other departments for compatibility of all aspects of each project

● Smart thinking and clear communication

● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!

● Troubleshoot merchant problems, identifies the request and solve online like G meet etc

● Provide merchant support by call or email

● Excellent merchant service skills that build high levels of merchant satisfaction

● Excellent verbal and written communication skills

● Ability to work both independently and in a team environment.

Superpowers/ Skills that will help you succeed in this role

● Outstanding customer service skills and dedication to providing exceptional customer care

● Must be self-motivator and self-starter

● Ability to multitask and successfully operate in a fast paced, team environment

● Must adapt well to change and successfully set and adjust priorities as needed

● High level of drive, initiative and self-motivation

● Ability to take internal and external stakeholders along

● Love for simplifying

● Growth Mind set

Why join us

● A collaborative output driven program

● Improve the average revenue per use by increasing the cross-sell opportunities

● A solid 360 feedback from your peer teams on your support of their goals

● Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we

are in a unique position to democratize credit for deserving consumers & merchants – and we are

committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part

of the story!