Customer Support - Associate - CST

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the Role

Respond to customer inquiries, concerns, and complaints

Provide accurate and timely information about products, services, policies, and procedures.

Ability to work with internal teams to resolve customer queries

Compose thoughtful and accurate messages or customize prepared

Responses to suit the requirement for a specific case resolve customer issues and complaints effectively, striving for first contact resolution (FCR).

Document customer interactions and maintain accurate records in the system.

Collaborate with other departments, such as product, business spoc to address customer needs.