AGM: Risk Management & Ops

About Paytm:

Paytm is India's leading mobile payments and financial services distribution

company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

Ops & Fraud Risk Management - Strategic Initiatives, Quality control/RCA & Projects. Risk Management - Ops & Fraud Risk is a versatile function that manages the Paytm super application products/services Viz. Digital Gold, Rent, Education fees, Ticket booking, Gift vouchers, Recharges & utilities, add money etc., and also the Merchant services - Offline QR, Soundbox, Point of sale and third party online payments.

Expectations/ Requirements:

Strong experience and expertise in Risk management - Fraud prevention, detection, and mitigation

Lifecycle management of Customer / Merchant onboarding, monitoring, portfolio management, and regulatory/network compliance

Been into Risk strategy roles and have in-depth understanding of project management, KPI/KRI/OKR management for the Risk operations function

Management of quality metrics - internal control mechanisms across the Risk Ops function

Creative and dedicated individual who will fit with our collaborative culture

Cohesively work with a lot of people, across functions and teams, every day

Coordinate with other departments for compatibility of all aspects of each project

Develop comprehensive project plans along with key stakeholders

Program manages initiatives that are driven centrally for Technology improvements

Track Program/Project performance, specifically to analyze the successful completion of short- and long-term goals

Engage with various Business & Technology Teams within Paytm to identify common bottlenecks, esp. on the Technology front

Enable and encourage the use of common services to increase the speed of development and execution

Smart thinking and clear communication

Use and continually develop leadership skills

Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!

Exp:

Location: Noida (preferred), can be Gurgaon or Bangalore

Skills that will help you succeed in this role

High level of drive, initiative, and self-motivation

Ability to take internal and external stakeholders along

Understanding of Technology and User Experience

Love for simplifying

Growth Mindset

Willingness to experiment and improve continuously

Qualifications and skills:

Preferably at a large financial institution

First Line of Defense and/or 2nd LOD experience in risk management/internal audit/risk strategy, product management with a large financial institution

Ability to drive change in a dynamic environment through relationship building, and a strong ability to read the room

Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels (including executives)

Demonstrated ability to take industry trends, innovative behaviors, data analytics, and automation to drive a proactive and anticipatory approach to all risk management and control design

Ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills

Excellent project management skills and the ability to motivate teams and drive performance

High energy and proven track record of accomplishments and results

Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests

Broad knowledge of applicable laws, rules, regulations, supervisory guidance, and expectations for financial institutions