Payments and Claims Specialist

📋 Description

• Set up service providers and customers for payments.
• Monitor provider emails; ensure accurate invoice processing within SLAs.
• Process customer Home Care Package administration in internal and external systems.
• Review and approve high volumes of invoices and reimbursements per procedures.
• Respond to payments, billing, and statements inquiries within SLAs.
• Manage customer/provider accounts; update profiles with enquiry summaries.

🎯 Requirements

• Experience in accounts administration or finance ops with high-volume processing.
• Solid understanding of payments, invoicing, reconciliations, and data accuracy.
• Experience with multiple systems (CRM, accounting, ERP).
• Strong problem-solving and analytical skills to resolve discrepancies.
• Clear professional written and verbal communication with customers and providers.
• Strong organization, time management, and ability to meet SLAs.

🎁 Benefits

• Learn from industry experts, experienced leaders, and on-the-job opportunities.
• Access parental leave: 14 weeks primary carers + 6 weeks secondary carers plus super.
• Work with flexibility: hybrid workplace, balancing in-office and remote work.
• Flexi Leave Days: one extra paid day per quarter.
• Take a floating public holiday to suit you.
• Be rewarded: Reward and Recognition program.