Lead renewal orchestration and forecasting for base ARR; ensure renewal on time and revenue protection.
Define and operationalize partner health scoring; monitor adoption signals and risk indicators.
Drive adoption strategies and value realization; manage escalation and lifecycle engagement.
Partner with CAMs on expansion signals, pricing alignment, and enablement.
Maintain governance across renewal lifecycle; coordinate QBRs.
Focus on revenue protection, not revenue creation.

🎯 Requirements

5-10 years in Customer Success, Partner Success, or Account Management.
Experience in SaaS or recurring revenue environments.
Strong renewal processes, forecasting, and retention strategies.
Experience with Salesforce or CRM platforms; data-driven decision making.
Analytical, structured, and execution-focused.
Experience in partner channel ecosystems; cross-functional collaboration.

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