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OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.
We are looking for a Technical Service Operations Lead who will be responsible for leading and growing our technical service operations and spearhead our new Service Operation Center. This role will oversee an international team of technical investigators, problem solvers, incident responders, and product stakeholders charged with keeping our Telecom-as-a-Service platform running globally.
As part of OXIO’s Service Operation Center, you and your team will oversee the day-to-day operations of OXIO’s Telecom Network (“NOC”), the developer APIs used by clients, and the platforms behind our products. You’ll set the strategy and support requirements to deliver a fully autonomous, self-healing Telecom Network backed by the Artificial Intelligence integral to our product.
As a manager, you will mentor and grow a service-minded team to assist in the SOC’s operational needs related to investigation, incident response, tools & automation, vendor coordination, and change control.
In this role, you will be expected to partner with various functions of the organization, including Support Teams, Software Engineers, Product Managers, and Site Reliability Engineers (SREs) to craft superior service delivery and experiences. In addition, you will be responsible for tracking and maintaining the overall health of the platform and delivering a high bar for service quality across the company and product offerings.
Key Responsibilities:
Required Qualifications:
What We Offer:
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