Related skills
crm lms customer success onboarding playbooks📋 Description
- Partner with CS leadership to design post-live enablement strategy.
- Build, refine, and scale playbooks, scripts, and curricula.
- Collaborate across Success, Support, RevOps, BizOps to apply insights.
- Reinvent onboarding and engagement motions across global CS.
- Measure success by retention, saves, and enablement adoption.
- Role is 100% remote; open to US/Canada.
🎯 Requirements
- 4+ years in Revenue Enablement or CS Enablement.
- Proven success designing end-to-end enablement programs with measurable impact on retention.
- Experience partnering with Director- and VP-level stakeholders to translate goals into roadmaps.
- Strong program management from strategy to hands-on execution.
- Expertise in building clear playbooks for complex customer conversations (saves, renewals).
- Hands-on experience with enablement/CX tools (LMS, Guru, CRM or CS platforms).
🎁 Benefits
- Base salary $110,000-$120,000 USD plus pre-IPO equity.
- Generous equity package.
- Comprehensive health coverage.
- Remote-first, work from anywhere (US/Canada preferred).
- Unlimited PTO and additional perks.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!