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communication documentation privacy hipaa financial_assistance๐ Description
- Outbound outreach to support program enrollment and prescription onboarding
- Assist benefits coordination, insurance verification, and financial assistance
- Provide patient support for pharmaceutical programs and triage questions to a pharmacist
- Place calls to patients, providers, and insurers to resolve issues
- Document interactions and data per operating procedures, maintain privacy
๐ฏ Requirements
- High school diploma or GED; associate or bachelor's a plus
- No prior customer service experience required; strong aptitude
- Strong technical skills and analytical ability
- Ability to learn complex software quickly
- Strong verbal and written communication skills
- Self-starter with initiative and ownership
๐ Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
- Free shuttle service
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