Related skills
reporting documentation jira ticketing systems dispute management📋 Description
- Own the intake, tracking, and coordination of lender complaints and disputes
- Manage Jira workflows; ensure tickets are created, updated, and resolved
- Coordinate across lenders, account managers, contractors, and internal teams
- Track and organize complaints to identify trends and repeat issues
- Provide monthly summaries to support contractor performance reviews
- Ensure day-to-day work aligns with internal procedures and lender requirements
🎯 Requirements
- 3+ years of experience in operations, support, or admin roles
- Experience in lending, financial services, or handling disputes
- Strong organizational and multitasking skills
- Excellent communication and attention to detail
- Ability to follow processes in a high-volume environment
🎁 Benefits
- Performance bonus or equity through RSUs
- Health care benefits
- Retirement benefits
- Paid time off, sick leave, and parental leave
- Other employee benefits
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