Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures, Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this

video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

Openly is seeking an experienced Claims Systems & Process Expert responsible for ensuring the claims systems and processes are optimized for the Property Claims Team. The ideal candidate is highly skilled in homeowners claims processes, workflows, technology, and innovation. This role requires a strategic and critical thinker who excels at collaboration, problem identification and problem solving. Opportunities to join a team like this don’t come up often, so if this sounds right up your alley, then keep reading and join our ever-growing team!

Key Responsibilities

Responsible for optimizing, improving and maintaining Openly’s claim management system (SnapSheet)
Responsible for optimizing, improving and maintaining Openly’s estimating platform, CoreLogic.
Identify and implement system and workflow improvements and build new processes
Works closely with key partners to advocate for necessary changes and improvements within core systems
Collaborate with the claims team, product management, engineering, and external partners with all things related to claims systems.
Create efficiencies through automation and optimizing claims systems.
Drive continuous improvement through root cause problem-solving
Able to perform data analysis to identify trends and opportunity areas and present recommendations to the leadership team.
Drive Key Performance Indicators (NPS, Cycle Time, Estimating Accuracy, etc.)

Requirements

At least five years of P&C (homeowners) claims experience required
At least two years of process design/improvement required
At least two years of systems administration experience required
Four (4) year degree required
Must have experience working with systems/ applications, building out processes and system workflows
Must be curious and want to help leverage data to improve process and systems implementation
Must be able to think outside the box and pivot to solve problems
Must be a team player and have a passion for being a part of a hard-working and passionate team
Must have strong attention to detail when communicating with others (verbal & written)
Exceptional analytical and problem-solving skills
Technical Knowledge:

CoreLogic, SnapSheet, and Phone Systems

Experience with program and project management preferred
Knowledge of API rules & protocols to enable software applications and integration preferred
Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
Ability to work effectively in cross-functional teams and with a wide variety of people (internally and externally)
Can lead and drive KPI's in a rapidly changing environment

#LI-HK1

Compensation & Benefits:

The target salary range represents the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.

Target Salary Range

$86,000

—

$101,000 USD

The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience.

Full Salary Range

$75,825

—

$126,375 USD

Benefits & Perks

Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
Competitive Salary & Equity
Comprehensive Medical, Dental, and Vision Plan Offerings
Life and disability coverage including voluntary options
Competitive PTO - 20 days and 11 paid holidays (including floating holidays) per year under the Company’s vacation and holiday policies.
Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements(Birthing parents may be eligible for additional leave through STD)
401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
Be Well Program - Employees receive $50 per month to use towards your overall well-being
Paid Volunteer Service Hours
Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.