Number Porting Specialist

📋 Description

• Guide customers through the number porting process, resolving issues for a seamless transition.
• Manage local, off-net, and toll-free number orders across Iris, Zendesk, and partners.
• Coordinate with field techs and carriers to secure timely FOC.
• Serve as primary escalation contact for porting issues and customer requests.
• Foster strong vendor relationships to resolve porting problems quickly.
• Validate CSRs and LOAs and activate numbers in SOA/NPAC.

🎯 Requirements

• Education: Bachelor's degree preferred in Telecommunications, Communications, Business, or related field.
• Experience: Proven ability to lead and motivate a team.
• Knowledge: 2+ years in VoIP with LNP knowledge and strong customer service.
• Skills: Excellent communication; MS Office and Google Workspace; problem solving in fast-paced settings.
• Traits: Flexible, adaptable, and customer-focused; highly organized and self-motivated.

🎁 Benefits

• 100% company-paid Medical, Vision, and Dental coverage for you and your family.
• Four weeks of PTO on hire.
• PTO embargo ensures uninterrupted time off.
• Additional PTO through volunteering and Bandwidth challenges.
• Mahalo moments program grants extra time off for milestones.
• 90-Minute Workout Lunches and nutritionist access.