Related skills
voip incident management sip ip networking noc📋 Description
- Identify and prioritize incidents affecting Bandwidth network
- Create and maintain trouble tickets with providers and internal teams to drive incidents to resolution
- Resolve high-priority incidents; coordinate troubleshooting bridge, engaging internal resources and service providers
- Take ownership of each incident and escalate as required
- Troubleshoot VoIP calls at the SIP level
- Follow processes from senior NOC personnel
🎯 Requirements
- Education: Bachelor's degree or relevant work exp
- Experience: 1-3 years in network operations
- Knowledge: Carrier VoIP tech; strong problem solving
- Skills: Flexible for extra shifts; self-motivated; multi-task; independent ownership
- Bonus Points: Technical degree/certs; troubleshooting exp
🎁 Benefits
- 100% company-paid Medical, Vision, and Dental for you and family
- All new hires get four weeks of PTO
- PTO Embargo: cannot interrupt PTO
- Extra PTO via volunteer hours and Bandwidth challenges
- Mahalo moments program adds time off for milestones
- 90-minute workout lunches and nutritionist access
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