Participate in pre/post-sales SandcastleCX engagements; gather requirements and design docs.
Define and aid with acquisition of tech stacks for SandcastleCX engagements.
Coordinate and plan customer enablement sessions with platform demos.
Identify cross-sell/up-sell opportunities with clients.
Build and prove key use cases with customers.
Travel up to 30% for customer/partner meetings.

🎯 Requirements

10+ years in technical pre-sales, solutions engineering, or contact center consulting.
Bachelor's degree in CS/Engineering or related field (or equivalent).
5+ years in NICE CXone and UC environments.
CXone ACD/IVR, DFO, QM, CXone WFM, Cognigy certified (preferred).
Experience with telco/contact center platforms (Genesys, Avaya, Cisco, Five9).
CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics).

🎁 Benefits

Remote work option.

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