Customer Success Associate

📋 Description

• Drive customer adoption; onboard and train on NiCE cloud services.
• Maintain high CSAT ratings through strong relationships.
• Identify at-risk accounts and initiate retention actions.
• Collaborate with sales to renew and expand accounts.
• Gather customer feedback to inform product improvements.
• Deliver regular business reviews and performance reports.

🎯 Requirements

• 2–4 years in customer success or account management.
• Basic understanding of cloud services and SaaS.
• Strong relationship management and CSAT focus.
• Excellent verbal and written communication.
• Strong organizational and time-management skills.
• MS Office: Excel, PowerPoint, Word.

🎁 Benefits

• Growth opportunities across multiple roles and locations.
• NiCE-FLEX hybrid model: 2 days in office, 3 remote.
• Fast-paced, collaborative, and innovative team culture.
• Inclusive, global culture with internal career paths.