Related skills
data analysis negotiation microsoft office contract management bi📋 Description
- Develop SOWs to clearly define deliverables and terms.
- Lead customer-facing SOW negotiations with stakeholders.
- Liaise with Legal and Finance to capture best practices in SOW.
- Update SOW status in Salesforce.com and track status.
- Analyze data and generate reports on SOW SLA adherence.
- Participate in ongoing training to expand NICE solution knowledge.
🎯 Requirements
- BS degree in Communications, Technical Writing, Journalism, or related field.
- 5+ years account and customer service experience.
- Experience leading customer-facing negotiations.
- Data analysis, BI, and report creation skills.
- Proficient with Salesforce.com and Microsoft Office.
- Strong communication skills (verbal and written).
🎁 Benefits
- Join a growing global company with career opportunities.
- NiCE-FLEX hybrid model: 2 days in office, 3 remote.
- Collaborative, fast-paced environment with ongoing learning.
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