Technical Support Engineer

Netradyne

harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

POSITION SUMMARY:

The Technical Support Engineer provides Second Level Remote Technical Support Services, including device and hosted software solutions, case management, and continuous improvement in technical support services. This role also supports customer integrations involving APIs, webhooks, and system-level configurations such as SSO.

ESSENTIAL FUNCTIONS:

• Provide efficient support assistance, ensuring smooth deployment, integration, and operation of Netradyne’s products
• Troubleshoot and support API integrations, webhook configurations, and customer system workflows
• Assist customers and partners with SSO setup (e.g., SAML, OAuth) and identity-related troubleshooting
• Develop and maintain support documentation, including how-to guides for APIs, webhooks, and SSO setups
• Provide timely and professional support for all products and services
• Maintain accountability and ownership of assigned issues and support tickets
• Participate in QA and validation of new features, especially those involving external system touchpoints
• Help improve internal processes and recommend changes based on technical insights and recurring cases

SUPPORTIVE FUNCTIONS

• Collaborate with engineering teams to escalate complex integration or platform-level issues
• Coordinate with DevOps and Backend teams to validate and reproduce integration-related customer issues
• Contribute to onboarding processes for new customers, especially around system-level integrations

QUALIFICATIONS:

Ability to (Competencies):

• Bachelor’s degree in technical discipline, Technician Certification, or equivalent experience
• Minimum 3 years’ experience in technical support, preferably supporting SaaS platforms or integrated systems
• Hands-on experience with APIs (REST), webhook-based communication, and scripting integration flows
• Working knowledge of SSO protocols (SAML, OAuth, OpenID Connect) and ability to assist with implementation and debugging
• Proficiency in SQL and Python; able to analyze logs, craft queries, and support data-related issues
• Ability to multitask and collaborate across cross-functional, international teams including Engineering, DevOps, and Customer Success
• Strong written and verbal communication, and ability to translate technical concepts for non-technical users
• Highly organized with strong prioritization skills and attention to detail
• Familiarity with tools such as Postman, curl, browser dev tools, and system log analyzers
• Knowledge of support best practices, including root cause analysis and incident documentation

EDUCATION:

Bachelor’s degree in technical discipline, technician certification, or equivalent experience.

Compensation Package_Perks of being a Netradyne employee:

• Salary + eligibility for yearly bonus
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more!