Installation Services & Revenue Manager

Netradyne

harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

POSITION SUMMARY:

The Installation Services and Revenue Manager is responsible for developing, enhancing, and managing field service strategies, programs supporting our installation partnership network, professional services revenue generation, and field team service optimization. The ideal candidate will have a sharp business mind, with a focused business acumen capable of strategic thinking, analytical approach to problem solving, financial literacy, and operational knowledge. As a natural leader, this person should have a strong talent for project coordination and delegation, with motivation by a desire to optimize productivity and nurture program success from inception to completion.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function at the highest level of perfection and professionalism.

• Recruit, Develop, Support, and Maintain Installation Service Partner business relationships
  • Maintaining Contracts, Insurance Coverage, and Regional Coverage Service Regions
  • Manage, Support, and Provide ongoing Product Installation Training
  • Develop and Manage Partnership Services Standardized Pricing
  • Develop Program Certification and Technician Excellence Guidelines and Performance Reporting Metrics
  • Develop and Maintain Partner Performance to Project Measurement Tools
  • Manage Installation Partner Invoicing and Project to Payables Reconciliation

• Maintain Optimal Field Services Operation
  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives
  • Develop program assessment protocols for evaluation and improvement
  • Maintain organizational standards of satisfaction, quality, and performance
  • Consult with multiple project teams, ensuring program goals are reached

• Promote 3rd Party Services within the Netradyne Organization
• Provide Best Practices and Implementation Optimization training to internal stakeholders
• Manage budget and funding channels for maximum productivity
• Contribute to the development of technical documentation, standard operating procedures, troubleshooting guides, and online support content related to vehicle-specific installation processes and procedures

RESPONSIBILITIES:

• Work closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Collaborate with program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
• Identify key requirements for cross-functional teams and external vendors
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Work with internal and external sponsors to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders

QUALIFICATIONS:

• Eight or more years of experience in an upper-management role, preferably in program or service management
• Exceptional skills in leadership, time management, facilitation, and organization
• Experience in managing stakeholders
• Improved knowledge of vehicle mounted safety and telematics service products
• Detailed vehicle knowledge of wiring and installation Procedures
• Efficient and creative training and implementation instruction capabilities
• Experience with continuous learning and support management improvement techniques
• Intellectual prowess with deep learning and analytical tenacity
• Impeccable Troubleshooting and Alternative Installation Service Management
• Ability to provide Efficient and Creative Training and Implementation instruction
• Support Continuous Learning of Product and Support Techniques
• Provide Excellent Communication and Reporting of product inefficiencies
• Exceptional service in maintaining partnership agreements, business documentation, and promoting best practices
• Promote Improvements and Enhancements for product connect ability
• Having a deep knowledge of the transportation industry and safety service protocols
• Ability to create and maintain the appropriate documentation for:
  • Contractual Agreements
  • Insurance Certification
  • Standard Operating Procedure
  • Best Practices

EDUCATION:

• Bachelor's degree in technical discipline

Certifications:

• Technicians Certification, or equivalent level of training/experience

Technical Knowledge:

• Equipment: 12v & 24v Vehicle Systems, Multimeter, Basic Hand Tools
• Software Knowledge: Windows, MS Office (Word, Excel, PowerPoint, SharePoint), Salesforce, Smartsheet, Vehicle Diagnostic and Voltage Management

Effort required:

Physical Activities: On a continuous basis, sit at desk for a long period of time; attend online meetings, and use a keyboard to communicate through written means. Travel to customer and partner locations, assist in the installation of hardware products, enter/exit commercial vehicles safely, frequent customer maintenance shops, and vehicle travel by land and air vehicles.

Working Traits: Ability to communicate with supervisor to prioritize workload and determine priorities. Subjected to changes in schedule.

Travel: Travel required – 10-30%

Compensation Package_Perks of being a Netradyne employee:

• Salary + eligibility for yearly bonus
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more!