Logistics Manager, EMEA

Narvar is growing! The Logistics Manager plays a pivotal role in delivering solutions that help customers optimize their operations. This role demands a strong blend of technical expertise, customer-centric thinking, and a proactive approach to product development and improvement in the dynamic logistics industry.

Day-to-day

• Knowledge of Rest API’s as we deal a lot with Third Party API’s
• Identify key trends in customer issues, and structure problem solving and solutioning 
• Understand the logistics and supply chain needs of clients and maintain a strong customer relationship
• Collaborate with software development teams to design, develop, and enhance product offering. 
• Develop and maintain a product roadmap for the logistics solution, taking into consideration market trends and customer feedback.
• Develop training materials and provide support to customer/solution engineers in the implementation process
• Address client and internal implementation team’s inquiries and issues promptly
• Develop relationships with existing and new carriers to ensure faster implementation of Narvar
• Own new project approval process which involves checking feasibility of carrier integration for a carrier 
• Get on client calls to help solution engineers with domain (logistics) expertise
• Create and run basic SQL queries to pull data by themselves is a plus

What we’re looking for

• 4-5 years of work experience in 3PL or carrier aggregator companies
• Proven experience in managing SaaS solutions for logistics and supply chain management.
• Problem solving and structuring solutions skills
• Knowledge of logistics and supply chain processes
• Strong project management skill.
• Excellent communication and client relationship management skills.
• Proficiency in data analysis and reporting tools.
• Knowledge of software development methodologies and product lifecycle management.

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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