Manager, Marketing Campaign Operations

📋 Description

• Lead a globally distributed Marketing Automation team with an on-site lead.
• Set clear performance, quality, and delivery expectations; hold team accountable.
• Build onboarding and role-specific training for quick, quality output.
• Partner with the site lead to manage day-to-day ops, escalations, and staffing across time zones.
• Own the COE operating model: intake, prioritization, SLAs, handoffs, escalations.
• Assign work via PMO system based on bandwidth, expertise, and urgency.

🎯 Requirements

• 8+ years in marketing ops/automation in a B2B SaaS environment; 2+ years leading a team.
• Expert Marketo knowledge: program architecture, smart lists, lead scoring, tokens; MCE preferred.
• Strong Salesforce CRM knowledge: campaigns, leads, reporting.
• Proven ability to build scalable marketing ops infrastructure.
• Exceptional attention to detail; build QA checks to prevent errors.
• Familiar with Zoom Events, Salesloft, or similar tools.
• Direct, clear communicator; push back and uphold quality and process.
• HTML/CSS knowledge to troubleshoot/edit emails and landing pages.

🎁 Benefits

• Employer subsidized medical/vision/dental coverage for full-time employees.
• 401k match (50% of contributions up to 6%).
• Monthly productivity stipend.
• Flexible Time Away Program and Sick Time Off.
• Life and disability insurance coverage under Smartsheet plans.
• Teleworking options from any US location (role-specific).