Related skills
cms content strategy project management knowledge management sop📋 Description
- Lead Knowledge Management content development and editorial work.
- Oversee content and communications delivery to internal audiences.
- Own strategic vision for content, including SOP development, communication, and best practices.
- Build programs to manage and scale content across business units.
- Develop and edit content with high clarity, concision, and trustworthiness for SOP, communications, and training content copy.
- Lead and develop content developers.
🎯 Requirements
- Bachelor's degree or equivalent working experience.
- 5+ years in knowledge management, including 2+ years managing people.
- Experience owning KM strategy, governance, and lifecycle for frontline customer service teams.
- Strong written communication skills; experience leading internal communications for operational changes.
- Demonstrated success partnering cross-functionally with operations, compliance, training, product, and technology teams.
- Experience operating in regulated environments (healthcare, pharmacy, insurance, or similar) focusing on accuracy and compliance.
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