Related skills
account management customer success people management enterprise sales cross-functional collaboration📋 Description
- Recruit, train, and lead Enterprise Customer Success Managers
- Drive engagement model for high-growth accounts
- Define long-term vision and strategy; track key metrics
- Increase revenue, manage day-to-day ops, scale the team
- Coach and mentor on consultative, solution-based CS and sales
- Collaborate cross-functionally to tailor Stripe solutions
- Inspire career growth for direct reports
🎯 Requirements
- 7-10 years of technology sales or account management experience with 4+ years of progressive people management
- Experience leading Enterprise sales, account management and operations in an early stage, high-growth technology environment
- Ability to hire, train, and coach a high-performance Customer Success team
- Support CS managers with strategic advice on account strategies; serve as executive sponsor
- Demonstrated passion for Stripe's mission
- Prior experience leading a scaled customer success team
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