Related skills
strategy customer success retention leadership cross-functional📋 Description
- Lead and mentor a team of Customer Success Managers
- Develop and execute strategies to drive adoption, retention, and satisfaction
- Collaborate with Sales, Product, and Engineering to align CS initiatives
- Establish and track key performance metrics to evaluate team performance
- Act as a point of escalation for complex customer issues
- Foster a culture of continuous learning and development within the CS team
🎯 Requirements
- 5+ years in customer success in related industry
- 3+ years in a leadership or management role with technical stakeholders
- Experience working with CTOs, CISOs and CIOs at large enterprise companies
- Proven leader with experience building and scaling customer success orgs
- Experience in CSP, Security or Networking company is a plus
- Excellent communication and interpersonal skills
🎁 Benefits
- Health, dental, vision insurance and wellness programs
- 401(k) with company match and stock participation
- Short/long-term disability and life insurance
- Flexible paid time off and parental leave options
- Global travel medical insurance and EAP
- Fertility and family forming benefits
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