Manager, Customer Success

📋 Description

• Lead a pooled CS team serving long-tail customers.
• Act as hands-on Team Leader with direct accounts.
• Drive adoption, ROI validation, and retention via a digital-first model.
• Identify CS Qualified Leads (CSQLs) with Sales for expansion.
• Deliver scalable, low-touch, tech-enabled customer success delivery.

🎯 Requirements

• 8–15 years in Customer Success, Account Management, or SaaS roles.
• Hands-on manager in scaled/pooled CS.
• Strong background in value realization, adoption, and retention.
• Experience with long-tail or mid-market using digital/low-touch models.
• Balance strategic thinking with detailed execution.
• Strong analytical skills with health/adoption data.
• Excellent communication across customers and internal partners.
• Experience with Salesforce, Gainsight, or similar CS platforms.

🎁 Benefits

• Modern, scaled CS model shaping.
• Lead with impact on outcomes, value delivery, and retention.
• Work with AI-driven technology in a high-growth environment.
• Opportunity to grow leadership scope while staying close to customers.