Customer Success Enablement Manager

📋 Description

• Design and deliver scalable enablement programs across the full customer lifecycle.
• Establish role-based curricula for CS Managers and Implementation Consultants.
• Partner with onboarding programs to accelerate ramp time and upskilling.
• Create and maintain playbooks, frameworks, and guidance for the post-sales org.
• Equip CS Managers with ROI-focused coaching and value-based conversations.
• Analyze performance data to prioritize enablement initiatives.

🎯 Requirements

• 3-5 years in Customer Success or post-sales within a B2B SaaS environment.
• 2-4 years of Enablement or field enablement experience.
• Proven ability to build scalable enablement programs with measurable outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with Salesforce, Gainsight, Gong, or similar platforms.
• Experience with an LMS or enablement platform, with WorkRamp experience a plus.

🎁 Benefits

• Competitive salary and meaningful equity.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A global culture with meritocracy and collaboration.