Related skills
salesforce postgresql sql mysql jira📋 Description
- Troubleshoot customer issues via phone, chat, and remote tools.
- Perform root cause analysis and corrective actions.
- Collaborate with engineering, QA, and product teams to resolve challenges.
- Work with engineers and support rotations, including incident escalation.
- Maintain case documentation and timely follow-ups with customers.
- Escalate unresolved or critical issues with supporting details.
🎯 Requirements
- 8-12 years of technical support experience in SaaS/cloud.
- Basic SQL knowledge; PostgreSQL/MySQL experience.
- ITSM tools such as ServiceNow, JIRA, or Salesforce.
- Hands-on experience with REST APIs and webhooks.
- Analyze complex issues and perform root-cause investigations.
- Strong problem-solving and communication skills.
- Able to work in shifts and under pressure.
- Collaborate in a dynamic, fast-paced team.
🎁 Benefits
- Inclusive and diverse team commitment.
- Equal-opportunity employer.
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