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lms ai dashboards kpis gainsight px📋 Description
- Translate CS goals into executable plans with cross-functional PM
- Design scalable lifecycle workflows, triggers, and automations
- Operationalize digital lifecycle programs including triggered communications
- Optimize the digital CS stack: Gainsight CS/PX, LMS, automation, AI
- Lead change management for digital transformation in Customer Success
- Deploy AI-driven insights to accelerate engagement and reduce manual CS
🎯 Requirements
- 7+ years in CS Operations, Digital CS, or scaled CS in B2B SaaS
- Hands-on with Gainsight CS/PX; LMS, community, and support platforms
- Experience designing automated journeys, workflows, and digital programs
- Comfortable with AI-driven tooling in customer contexts
- Strong analytical skills; dashboards, KPIs, insights from multi-source data
- Bachelor's degree in Business/Operations/IS/Analytics or related field
🎁 Benefits
- Base pay range for US: $152,000 – $228,000 USD
- Annual bonus, variable compensation, equity
- Health, welfare, and wellbeing benefits
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