Senior Customer Success Manager

Added
3 days ago
Type
Full time
Salary
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Related skills

crm data analytics campaign management salesforce marketing automation

📋 Description

  • Transform workflows with AI to build smarter systems.
  • Be the trusted advisor for Klaviyo’s Mid-Market and Enterprise customers.
  • Drive net revenue retention by reducing churn and expanding upsells.
  • Create customized success plans aligned to customer goals.
  • Increase email, SMS, and digital channel revenue on Klaviyo platform.
  • Proactively review performance and escalate issues as needed.

🎯 Requirements

  • 4+ years in mid-market/enterprise accounts with stakeholder relationships.
  • Experience with AI in work or personal projects; eager to learn.
  • Background in marketing automation, CRM, digital marketing, analytics.
  • Familiarity with Marketing Automation technologies.
  • CSM or account management with multi-stakeholder relationships.
  • Excellent communication and collaboration; able to explain software to end users.

🎁 Benefits

  • Base pay range: €68,000–€102,000 EUR.
  • Annual cash bonus plan and variable compensation (OTE).
  • Equity and sign-on payments.
  • Health, welfare and wellbeing benefits.
  • Salary details provided by recruiter for location.
  • Hybrid work in Munich office (3 days in office).
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